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DDR Museum Berlin GmbH, Karl-Liebknecht-Str. 1, 10178 Berlin
Authorised representatives: Quirin Graf Adelmann v.A., Gordon Freiherr von Godin
Telephone number: +49 30 847 123 7-30
Fax number: +49 30 847 123 7-39
Commercial Register: HRB 98188 B Charlottenburg District Court
VAT Identification Number: DE 245570741
The following terms and conditions apply to all contractual relationships established between the DDR Museum Berlin GmbH and its customers.
The customer’s general terms and conditions that deviate from the following regulations are expressly rejected. By placing an order, the customer accepts the current version of the general terms and conditions as being solely applicable to the contractual relationship.
The DDR Museum Berlin GmbH offers tickets and vouchers via the museum’s ticket office, Visitor Services and the online ticket shop. The purchase of a ticket entitles the holder to one admission to the DDR Museum. The ticket loses its validity upon leaving the DDR Museum. Children are admitted to the DDR Museum free of charge if they are under 6 years of age and accompanied by their parents or adult guardians.
For tickets booked online, there is a booking limit of max. nine tickets per booking session.
From the moment the customer receives the ticket, they are liable for the ticket in the event of loss, theft or misuse. No refund will be made by the DDR Museum Berlin GmbH.
The offer of goods on the website of the DDR Museum Berlin GmbH does not constitute a binding offer by the museum to conclude a purchase contract. The customer is merely invited through the presentation of goods to make an offer by placing an order. The customer has no claim to accept the offer.
When purchasing tickets online, the customer is directed to a reservation portal of the DDR Museum Berlin GmbH by clicking on the field "Buy tickets" or "Online tickets". After selecting the date, the number of tickets, the desired time slot and the type of ticket (adult or reduced), the customer then clicks the "Add to shopping cart" button. An overview of the cart opens with the tickets already selected. After clicking the button "Continue as guest", a new page appears where the customer has to enter their personal data (surname, first name, email address, postcode and country). After clicking the button "Place your order and buy", the customer is taken to the page where they enter their desired means of payment and complete the purchase.
The order can only be completed if the customer confirms that they have read and accepted the data protection statement, the general terms and conditions and the cancellation policy. The customer must also declare that they expressly request that the DDR Museum Berlin GmbH begins processing the order before the end of the cancellation period and that the customer acts in the knowledge that they will thereby lose their right of cancellation.
a) In the case that group bookings are completed via telephone with the DDR Museum’s Visitor Services department, the customer confirms the booking by providing their personal details. The contract has not been concluded until the booking confirmation is sent by email or post. It is at this point that the booking becomes binding. The cancellation of individual tickets from the group is not possible. No liability is assumed for the accuracy of the information transmitted by the customer via telephone.
b) Reservations for the conference room become binding through two concurring declarations of intent. The DDR Museum Berlin GmbH is entitled to demand advance payment from the customer. If an advance payment has been requested, the contract only becomes valid after the advance payment amount has been received by the DDR Museum Berlin GmbH.
The DDR Museum Berlin GmbH reserves the right to terminate the rental contract without notice if the agreed advance payment amount is not received within the period stated on the contract.
Option dates are binding for both contracting parties. The DDR Museum Berlin GmbH reserves the right to rent the reserved room to another party after expiry of the agreed period without further notice on its part to the customer being required.
4.1. Our prices can be found on the current price list or in the web shop for all respective products. The prices stated include statutory VAT.
4.2. In the case of contracts for catering services or events, invoices are payable on site immediately from the invoice date without deduction.
4.3. In the case of telephone bookings, payment shall be made in cash or by card directly at the ticket office or by pre-payment, whereby an invoice is sent to the customer. When purchasing tickets at the DDR Museum’s ticket office, payment is made in cash, by EC card, credit card or with a voucher. When purchasing tickets online, only the payment methods "credit card" (Mastercard, Visa) and "Giroplay'' displayed to the customer during the ordering process will be accepted.
4.4. Tickets purchased at a fixed time cannot be exchanged or refunded. Exceptions to this are at the sole discretion of the DDR Museum Berlin GmbH. If admission to the museum is refused for unspecified reasons by the management, the purchase price paid will be refunded in return for the ticket.
4.5. Any commercial resale of tickets to third parties requires the prior consent of the DDR Museum Berlin GmbH. Otherwise, the DDR Museum Berlin GmbH reserves the right to refuse admission and not to refund the ticket. The ticket will then lose its validity.
4.6. Vouchers lose their validity after 3 years according to legal regulations.
4.7. The ticket holder is not entitled to a specific scope, duration and level of content in the exhibition at the time of purchase, but only on the day of admission to the museum. The scope, duration and content of the exhibition are subject to constant change and are at the discretion of the DDR Museum Berlin GmbH.
Tickets purchased online are made available to the customer as print@home tickets by email. After successful completion of the payment process, the customer receives their ticket in PDF format by email. They can print the ticket out themselves or show it on their mobile phone. Tickets are not sent by post.
According to § 312 g para. 2 no. 9 of the German Civil Code, the right of cancellation does not apply to contracts for the provision of services in connection with leisure activities if the contract provides the provision for a specific date or period. Accordingly, you do not have a right of cancellation for the sale of tickets for admission to the DDR Museum and for events on a fixed date. Every ticket order and event booking is therefore binding and payment is obligatory for the services ordered.
Right of cancellation for goods from the Museum Shop of the DDR Museum Berlin GmbH
You have the right to cancel your purchase contract within fourteen days without giving any reason.
For service contracts, the cancellation period is fourteen days from the day the contract is concluded. In the case of purchase contracts, the cancellation period begins from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, fax or email):
DDR Museum Berlin GmbH, Karl-Liebknecht-Str. 1, 10178 Berlin.
Fax number: +49 (30) 847 123 73-9, email: firstname.lastname@example.org
To comply with the cancellation period, it is sufficient that you inform us of your decision to exercise your right of cancellation before the cancellation period expires.
Result of cancellation
If you revoke the purchase contract, we must refund all payments we have received from you, including delivery costs, with the exception of additional costs resulting from your decision to choose a type of delivery service other than the cheapest standard delivery offered by us. We must complete this without delay and within fourteen days from the day on which we received the notification of your cancellation. For this repayment, we will use the same means of payment used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment.
The DDR Museum Berlin GmbH may refuse repayment until it has received the returned goods or has received proof from the purchaser that the goods have been returned, whichever occurs first.
The purchaser must return or hand over the goods to the DDR Museum Berlin GmbH without delay and no later than fourteen days from the day on which the cancellation notice was received by the DDR Museum Berlin GmbH. The deadline is met if the purchaser sends the goods before the end of the fourteen-day period. The purchaser shall bear the direct costs of returning the goods.
The purchaser shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their quality, characteristics and function.
Cancellation of booked tickets is not possible. If the ticket is not used, it will be forfeited. Tickets that have not been used can be exchanged for a ticket for a different date at the ticket office with the prior consent of the DDR Museum Berlin GmbH. This applies in particular to tickets not used due to late arrival at the DDR Museum. When taking back expired tickets in exchange for new ones, the customer has no right to immediate access to the museum. The admission date for the new ticket will be recalculated by the system. Please note that each ticket loses its validity a maximum of 10 minutes after the calculated access time if it has not been redeemed by then.
Cancellation by the customer is free of charge up to four weeks at the latest before the start of the event. In the event of cancellation up to three weeks before the start of the event, the customer shall be charged 30% of all services listed in the contract. For cancellations up to two weeks before the start of the event, 50% of all services listed will be charged, and for cancellations up to one week before the start of the event, 80% of all services listed will be charged.
The basis of the calculation is the number of persons stated in the contract. The services invoiced to the customer are to be paid in full to the account of the DDR Museum Berlin GmbH within 14 days.
The customer reserves the right to prove that the DDR Museum Berlin GmbH has not suffered any loss or that the loss is significantly lower. The customer agrees that any deposits already made may be offset by any cancellation fees incurred.
In the event of force majeure (fire, demonstrations, obstructions etc.), in the case that events possesses a political or sectarian nature or in the case of sales events where the content of the event has not been communicated to the DDR Museum Berlin GmbH in advance, the DDR Museum Berlin GmbH reserves the right to cancel the order without notice. This also applies to events that pose a threat of danger to the DDR Museum Berlin GmbH and/or its employees and/or guests. If the client has been in default of payment to the DDR Museum Berlin GmbH on more than one occasion, the DDR Museum Berlin GmbH has the right to cancel the contract within 5 days’ notice or, alternatively, to demand immediate payment in advance from the client.
Cancellation of tours
Cancellation by the customer is free of charge up to one week at the latest before the booked date of the visit. Otherwise, the tour fee will be charged in full.
A group counts as 10 or more persons. Cancellation by the customer is free of charge up to one week at the latest before the booked date of their stay. Individual tickets cannot be cancelled for groups that have already paid in advance.
Also applies to catering services provided by partners on the premises of the DDR Museum Berlin GmbH
The premises provided are to be vacated immediately after the agreed end time of the event and returned in the condition in which they were taken over. Otherwise, the DDR Museum Berlin GmbH reserves the right to charge an additional half day’s worth of rent, as well as to charge for any further restoration costs incurred.
The assembly and dismantling of exhibitions and similar events must be carried out by the customer and added to the event time. Storage of event material is not possible. Any deviating arrangements are to be made with the Visitor Services of the DDR Museum Berlin GmbH and require confirmation. In any case, the DDR Museum Berlin GmbH excludes all liability for any objects or similar brought and stored by the customer, unless the damage is due to a grossly negligent or intentional breach of contract on its part or on the part of its legal representative or vicarious agents.
The customer must inform the DDR Museum Berlin GmbH in writing of the final number of participants and of any changes to the scope of services 72 hours at the latest before the start of the event. The number of participants stated at this point is binding and downward deviations can only be taken into account free of charge up to 5%. Any fluctuations in excess of this shall always be at the expense of the customer.
The customer is liable for any damage to or loss of facilities or inventory caused during an event. This does not apply if damage or loss results from the area of responsibility of the DDR Museum Berlin GmbH.
Pasting on walls, hammering nails, hooks etc. into walls, ceilings and floors as well as the furnishings of the DDR Museum Berlin GmbH is not permitted. Any damage resulting from infringements will be invoiced to the customer by the DDR Museum Berlin GmbH and must be paid by the customer.
The DDR Museum Berlin GmbH charges a corkage fee for the serving of drinks etc. brought in by the customer. Any arrangement to this effect requires express agreement and the permission of the DDR Museum Berlin GmbH for the customer to bring their own food or drinks.
Should malfunctions or defects occur in the technical equipment provided by the DDR Museum Berlin GmbH, the latter will take immediate remedial action. This shall not entitle the customer to a reduction in the agreed room charge. However, the customer’s warranty rights remain unaffected. Insofar as the DDR Museum Berlin GmbH procures technical or other equipment from third parties on behalf of the organiser, it acts on behalf of and for the account of the customer. The customer is liable for the careful handling and proper return of the equipment and indemnifies the DDR Museum Berlin GmbH against all claims by third parties arising from the provision of this equipment. The DDR Museum is obligated to inform the customer in good time of any closing days or days of restricted operation.
Any necessary insurance of exhibition or decorative objects brought in is the responsibility of the customer. The DDR Museum Berlin GmbH is liable for such objects in accordance with the principles of gratuitous safekeeping pursuant to § 690 BGB. According to this, the DDR Museum Berlin GmbH is only liable for the care it takes in its own affairs.
The customer shall procure any official permits and registrations required for the staging of the event at its own expense. In particular, the customer shall be obligated to register with and pay fees to GEMA (the Society for musical performing and mechanical reproduction rights) and, if a raffle is held, to register with the competent lottery authorities of the tax office. Damage or similar resulting from any failure to do so on the part of the customer shall be borne in full by the customer.
A change in request on the day of the event with regard to the furnishings, equipment and seating can only be complied with if an agreement has been reached on the costs involved. This also applies to the catering offered by our respective partner.
The marked emergency exists may not be obstructed or restricted. The staff of the DDR Museum Berlin GmbH is generally authorised to issue instructions.
Publications of any kind in which the DDR Museum Berlin GmbH is mentioned by name require the prior consent and approval of the DDR Museum Berlin GmbH. If a publication is made without this consent, the DDR Museum Berlin GmbH reserves the right to cancel the event at short notice.
Unless otherwise stipulated below, claims for damage by the customer are excluded. If the customer asserts claims against legal representatives and/or vicarious agents of the DDR Museum Berlin GmbH, the above exclusion of liability also applies in favour of these.
Excluded from this are claims for damage due to injury to life, limb or health and claims for damage arising from the breach of essential contractual obligations. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
Also excluded from the exclusion of liability is liability for damage based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents.
Regulations of the Product Liability Act remain unaffected. The DDR Museum Berlin GmbH expressly advises all parents to look after their children.
The statutory rights of liability for defects apply. No guarantee is given by the DDR Museum Berlin GmbH
The DDR Museum Berlin GmbH asks for your understanding that all items listed below may not be taken into the DDR Museum, in particular food, open beverage cups or glasses with liquids. The posted visitor regulations apply. Acceptance of the General Terms and Conditions implies simultaneous acceptance of the Visitor Rules (https://www.ddr-museum.de/visitorregulation).
Admission to the DDR Museum is prohibited by:
Food of any kind
Open drinks of any kind
Animals of any kind (except assistance dogs)
Skateboards, scooters, bicycles, inline skates, large suitcases, trolleys, backpacks etc.
Weapons, dangerous substances (e.g. pressurised gas containers, glass bottles, fireworks etc.)
In case of violation, the admission ticket will be forfeited without a refund.
Smoking is strictly prohibited in the entire museum.
Children under 14 years of age may only enter the museum if accompanied by an adult.
The admission ticket must be kept for the entire duration of the visit and presented to the staff of the DDR Museum Berlin GmbH or the security staff on request. You also need the ticket to exit the museum. Persons who do not have a ticket may be asked to leave the museum.
The DDR Museum Berlin GmbH reserves the right to close the museum at any time and without prior notice in the event of imminent danger or for security reasons. In this case, tickets already purchased will be refunded. Reimbursement of any travel expenses or similar is expressly excluded.
Regular and special closing times for renovations or similar can be found on the homepage https://www.ddr-museum.de/en.
Customers can find the essential characteristics of the goods or services offered as well as the period of validity of limited offers in the individual product description.
The DDR Museum Berlin GmbH reserves the right to change the product range and the offer prices of the current range at any time. Any input errors made when placing the order can be identified during the final confirmation before checkout and corrected at any time using the delete and change function before completing the purchase process.
The DDR Museum Berlin GmbH is not subject to any special codes of conduct. The language available for the conclusion of the contract is exclusively in German.
The DDR Museum Berlin GmbH processes personal customer data in compliance with the data protection regulations applicable to the contract from the data protection declaration of the DDR Museum Berlin GmbH. The data is collected, processed and used in an automated procedure to the extent required for the contractual relationship. The customer allows the DDR Museum Berlin GmbH to transfer this data to third parties commissioned with the implementation of the contract, insofar as this is necessary for the fulfilment of the contracts concluded and, in particular, to permanently store all data about the visitor and the visit.
The assignment or pledging of claims or rights to which the customer is entitled vis-à-vis the DDR Museum Berlin GmbH is excluded without the consent of the DDR Museum Berlin GmbH, unless the customer can prove a justified interest in the assignment or pledging. This does not apply if the customer is a consumer.
The place of jurisdiction for all disputes arising from the contractual relationship between the customer and the DDR Museum Berlin GmbH is the registered office of the DDR Museum Berlin GmbH, unless the customer is a consumer. The applicable law is that of the Federal Republic of Germany. The mandatory consumer protection regulations of the country in which the customer habitually resides are excluded from the choice of law. The UN Convention on Contracts for the International Sale of Goods shall not apply.
Insofar as the customer is an entrepreneur, the place of performance for all disputes arising from this contract for both contracting parties is Berlin/Germany.
The online platform of the EU Commission, which serves as a contact point for the out-of-court online settlement of disputes concerning obligations arising from contracts concluded online, can be accessed via the following link:
Our email address is: email@example.com
Notice according to § 36 Consumer Dispute Settlement Act
The DDR Museum Berlin GmbH is not legally obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
As of: August 2020